Experience:0 - 3 Years
Job Title:Technical Support Executive
Location:Hyderabad
Education:UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization
Name Of Company:Dell International Services
Job Description:
Provide First level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Desired Profile:
Good Communication Skills
Should be aware of basic hardware and troubleshooting.
Should be flexible working in rotational shifts.
Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
Troubleshooting customer queries regarding Laptops and Desktops.
Purely into Hardware Troubleshooting for US customers.
Completely inbound, Up selling part of profile.
Company Profile:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell IT) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading IT assets and services that reliably deliver the best customer experience and competitive edge.
Contact Details:
Executive Name:Smita Malatkar
Telephone:04044273000, Ext:73257
Email Address:smita_malatkar@dell.com
Job Title:Technical Support Executive
Location:Hyderabad
Education:UG - Any Graduate - Any Specialization, PG - Any PG Course - Any Specialization
Name Of Company:Dell International Services
Job Description:
Provide First level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.
Desired Profile:
Good Communication Skills
Should be aware of basic hardware and troubleshooting.
Should be flexible working in rotational shifts.
Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
Troubleshooting customer queries regarding Laptops and Desktops.
Purely into Hardware Troubleshooting for US customers.
Completely inbound, Up selling part of profile.
Company Profile:
Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell IT) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading IT assets and services that reliably deliver the best customer experience and competitive edge.
Contact Details:
Executive Name:Smita Malatkar
Telephone:04044273000, Ext:73257
Email Address:smita_malatkar@dell.com
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